Air Suvidha is a contactless solution by the Ministry of Civil Aviation and Ministry of Health Family welfare, which is facilitated by Delhi Airport for all international passengers coming to India. It is a Self Declaration Portal for International arriving passengers.
Passenger, without assigned seat number, needs to put "00" to submit the application.
Passenger shall be responsible to self edit the SDF and provide the correct seat number, before boarding the aircraft.
This is a mandatory requirement and essential for contact tracing purpose.
All international arriving passengers are required to fill up Self declaration form in Air Suvidha Portal.
Exemption form has been discontinued.
All International arriving passengers are required to fill the Self Declaration form as mandated by the Ministry of Health & Family Welfare. Air Suvidha is an online system for International passengers to submit a mandatory Self Declaration form to declare their current health status. This form is mandatory and should be filled in anytime before boarding.
While filling up the Self declaration form in Air Suvidha Portal, one of the below documents are required ( which is to be produced at the Indian airport on arrival ) and to be attested by the passenger. They are as follows:
Negative COVID-19 RT-PCR report conducted within 72 hrs prior to undertaking the journeyOR
Certificate of completing *full primary vaccination schedule of COVID-19 vaccination.
There is no cut-off time limit for the Self Declaration form. It can be filled anytime before boarding. However, it is encouraged that you fill it well in advance.
On submission, the mandatory Self Declaration application will be forwarded to the Airport Health Organization (APHO) under the Ministry of Health and Family Welfare, Government of India. Passengers can then refer to their email inbox for the updated application document. Passengers should show this document on arrival in India at the APHO counter and proceed for immigration.
Passengers are required to mention Flight number, Date of arrival and Country of Departure (origin) while filling up the online Self declaration form. These are mandatory fields.
While filling up the self-declaration form, flight number should be entered without any spaces. Eg. JA039 for flight number JA039.
Delhi Airport is just facilitating all international arriving passengers on behalf of MOCA in routing their applications on to the right government authority. The final decision on the same is taken only by the concerned government authority.
To simplify the application for co-passengers travelling with you in the same flight and to the same final destination, the following primary applicant's details will auto-populate for the co-passengers as well. This will reduce the effort in filling the same duplicate info for co-passengers.
Also, the upload of documents has been done away to simplify the form filling experience.
Air Suvidha application PDF for co-passengers will be delivered via email to the primary passenger's registered email. A print/soft copy of this PDF will be valid for the primary applicant and other co-applicants travelling together.
Such passengers have to fill in the Air Suvidha form separately. Only co-passengers travelling in the same flight and to the same final destination can apply along with the primary applicant.
For departing passengers, RT-PCR testing facility is located at Level 1 - Airport Connect Building at T3.
For International arriving passengers, RT PCR Testing facility is located near Gate no. 3 at Arrival Pier- A & Near Gate no. 15 at Arrival Pier- B at T3.
The COVID RT-PCR testing facility at DelhiAirport can be availed by all the passengers travelling through DelhiAirport.
The cost of RT PCR Test at Delhi Airport is INR 500.
You are required to give Nasopharyngeal and Oropharyngeal swab. It can also be tested with a blood test.
After done with the payment, passenger can collect their receipt from the lounge and lab counter.
Yes, a printed report is provided to passengers taking the RT-PCR test at Delhi Airport
Please visit your referring doctor with the report for analysis. Don’t make any interpretation on your own.
In case of a positive result, the passenger will be processed in line with applicable ICMR (Indian Council of Medical Research) protocols by the State authorities. This will help the authorities concerned to avoid passengers affected with the disease from coming in close contact with those already having RT-PCR negative report. Those testing negative can continue their onward journey.
Passengers testing COVID-negative can continue their journey.
The RTPCR Test is conducted only for passengers above 5 years of age at Delhi Airport.
DIAL has collaborated with Genestrings Diagnostic Centre, a Delhi-based laboratory, which is currently associated with Delhi government to test COVID-19 samples.
The COVID RT-PCR testing facility at DelhiAirport can be availed by all arriving international passengers, including the residents of Delhi NCR.
The COVID RT-PCR testing facility at #DelhiAirport can be availed by all arriving international passengers intending to undertake onward domestic connection by any mode of transport.
To board any International flight to India, arriving passengers are required to get RT-PCR test conducted within 72 hrs. of flight departure.
Passengers travelling by Domestic flights do not have to get their RT PCR test done at Delhi Airport, However, all passengers travelling on domestic flights into Maharashtra must present a negative RT-PCR test report issued within 24 hours of arrival. For more details contact your Airlines.
Rapid PCR Test facility is available to all passengers arriving at or departing from Delhi Airport .This facility is available both at Departure as well as Arrival level.
International passengers arriving from countries mentioned as Countries 'at risk' can get either RT PCR test or Rapid PCR test on arrival at Delhi Airport. Both tests are valid.
Effective from Tuesday 17th August 2021 at 00:01hrs. the Rapid PCR test needs to be conducted for departing passengers to UAE within 6 hours prior to scheduled flight departure.
For more details click here
Effective from Tuesday 17th August 2021 at 00:01hrs.; the Rapid PCR test can be conducted for departing passengers to UAE within 6 hours prior to scheduled flight departure.
Rapid PCR test is mandatory for all UAE passengers.
The cost of Rapid PCR test is INR 3500/-
Rapid PCR test result is required for all passengers travelling to UAE from India. It is also applicable for countries mentioned below:
1. The Republic of India
2. The Federal Democratic Republic of Nepal
3. Federal Republic of Nigeria
4. The Islamic Republic of Pakistan
5. The Democratic Socialist Republic of Sri Lanka
6. The Republic of Uganda
The Airlines shall ensure that, the Rapid PCR test report is based on molecular diagnostic testing intended for the qualitative detection of nucleic acid for SARS-COV-2 viral RNA; which is to be conducted at the departure airport, with minimum interaction possible between the passengers and the airport community.
RTPCR is required within 72 hours of departure and rapid PCR within 6 hours for all passengers traveling to Dubai. For other Arab nations, where rapid PCR is required, passengers need to get tested prior to 4 hours of departure. For further information, it is advisable to get in touch with the Airline concerned.
You can book a slot for RT PCR testing online by by filling a form on our website.
Click - https://www.newdelhiairport.in/covid19-rtpcr-test-appointment-booking
Dear Passenger, please be informed that there are two types of tests that are currently conducted at Delhi Airport. Firstly, general RT-PCR test that delivers result in 8 to 10 hour time and secondly, Rapid Antigen Test that delivers result in 35 minutes from the time sample is collected. For more information, requesting you to kindly contact the airlines concerned.
Rapid Antigen Testing is available at Delhi Airport and the charges for the same is INR 300 per person.
Name, contact details, Passport number or Adhaar Card number of the applicant is required To fill the form.
A Unique Booking ID is sent to the applicant's email id given at the time of filling of form.
In the booking option form, you will find the modify option. Following the process mentioned there, passengers can change the booking slot for the test.
Passengers have the option to cancel their booking, provided on the RT-PCR Web Portal.
You may click on the link - http://bit.ly/RTPCRTestAppointmentBookingand select the cancel your RTPCR booking
After clicking on the book now, the passenger can see the payment option. Post-selection, they can process with the online payment process.
For support, passenger can write to - [email protected] and share the cancellation screenshot.
You can present the booking ID no. along with the hard copy of your passport/Aadhar associated with the booking at the counter upon arrival at the airport
No. As per the current guidelines, it is not mandatory for international arriving passengers to get COVID Test conducted at Airport. However, 2% of passengers per flight (identified by the concerned Airlines) will be randomly tested upon arrival. If such passengers found to be symptomatic or tested positive, shall be managed as per laid down standard protocol.
RT- PCR test is conducted at Delhi Airport COVID testing facility.
The COVID Testing facility can be availed by any passenger arriving at or departing from Delhi Airport. This facility is available both at Departure as well as Arrival level.
COVID testing facility is located at Level 1 - Airport Connect Building at T3.
For International arriving passengers, COVID testing facility is located pre-immigration near Gate no. 3 at Arrival Pier - A & near Gate no. 15 at Arrival Pier- B at T3.
To get the booking done, carry valid documents for identification such as Aadhar Card and Passport.
The cost of RT PCR test is Rs.300.
Payment can be made via Cash,Card or Digital mode. Foreign Exchange counter is also available near the COVID facility .
After making the payment, passengers can collect their receipt from the counter itself.
You are required to give Nasopharyngeal and Oropharyngeal swab. It can also be tested with a blood test.
Test result of RT- PCR will be available within 6 hours.
Adequate seating arrangements and F&B options are available at the waiting area. Passengers can enjoy variety of refreshments while they wait.
Test result / report will be sent via email shared at the time of booking.
Passengers can ask for a hard copy of test report at counter.
Any passengers who gets tested positive their samples will be sent for genomic testing at INSACOG laboratory network. Such passengers shall be managed at a separate isolation facility and treated as per laid down standard protocol.
COVID test is conducted only for passengers above 5 years of age at Delhi Airport.
DIAL has collaborated with Genestrings Diagnostic Centre, a Delhi-based laboratory, which is currently associated with Delhi government to test COVID-19 samples.
Passengers travelling by Domestic flights do not have to get their RT PCR test done at Delhi Airport.
Rapid Antigen Testing is available at Delhi Airport. The charges for the same is INR 450 per person and the test result will be delivered within 35 minutes from the time sample is collected. For more information, requesting you to kindly contact the airlines concerned.
Rapid PCR test is mandatory for all UAE passengers.
The cost of Rapid PCR test is INR 3500/-
Rapid PCR test result is required for all passengers travelling to UAE from India. It is also applicable for countries mentioned below:
1. The Republic of India
2. The Federal Democratic Republic of Nepal
3. Federal Republic of Nigeria
4. The Islamic Republic of Pakistan
5. The Democratic Socialist Republic of Sri Lanka
6. The Republic of Uganda
The Airlines shall ensure that, the Rapid PCR test report is based on molecular diagnostic testing intended for the qualitative detection of nucleic acid for SARS-COV-2 viral RNA; which is to be conducted at the departure airport, with minimum interaction possible between the passengers and the airport community.
RTPCR is required within 72 hours of departure and rapid PCR within 6 hours for all passengers traveling to Dubai. For other Arab nations, where rapid PCR is required, passengers need to get tested prior to 4 hours of departure. For further information, it is advisable to get in touch with the Airline concerned.
To fill the online form, applicant is required to provide their Passport number or Adhaar Card number.
A Unique Booking ID is sent to the applicant's email id given at the time of filling of form.
In the booking form, you will find an option " Need to change your booking schedule". You will be able to change the booking slot by following the process mentioned there.
"Passengers have the option to cancel their booking, provided on the COVID -19 test web Portal. You may click on the link - https://www.newdelhiairport.in/covid19-test-appointment-booking#"
After clicking on the book now option, you can follow the process mentioned there to make the payment.
For support, passenger can write to - [email protected] and share the cancellation screenshot.
You can present the booking ID no. along with the hard copy of your passport/Aadhar associated with the booking at the counter upon arrival at the airport
Indian nationals not fulfilling either of the mandatory requirements (pre-boarding negative RT-PCR test report or fully vaccinated certificate) laid down in the present Guidelines of International arrivals shall be exempted from uploading these documents on AirSuvidha Portal before departure on humanitarian grounds. For more details click here.
Passengers arriving from Ukraine under "Ukraine Evacuation Program" will have to undergo RT-PCR testing on arrival at the Airport. They will be allowed to leave the airport after having tested negative and they shall continue to self-monitor their health for 14 days after arrival in India.
Individuals who have completed their COVID-19 vaccination (irrespective of the country of departure/vaccination) and are in a position to present the same on arrival, may be allowed to leave the arrival airport in India with the advice to self-monitor their health for next 14 days.
Passengers who gets tested positive shall be clinically managed as per the laid down protocol.
All international arriving passengers have to :
As per the recent mandate, roughly 2% of passengers per flight will be randomly tested upon arrival. If found positive, the concerned state government authorities will contact the passenger.
2% of passengers will be selected by the Airline to undergo random testing at Airport. Concerned passenger will have to bear the cost.
Current guideline issued on 10th February'22 by Ministry of Health and Family Welfare will be effective from 14th February 2022 (00.01 Hrs IST) .
Countries which have agreement with India on mutual recognition of vaccination certificates of Nationally recognised or WHO recognised vaccines or countries which presently do not have such an agreement with India, but they exempt Indian citizens fully vaccinated with Nationally recognised or WHO recognised vaccines. On the basis of reciprocity, the travellers from only such Countries which provide quarantine-free entry to Indians will be allowed for relaxation under Certificate of completing full primary vaccination schedule of COVID-19 vaccination. This is also a dynamic list and will be updated from time to time. The travellers from such countries only are considered for allowing entry based on vaccination certificate & shall self attest their certificate on the Air Suvidha portal. For the list of countries, click here.
Children under 5 years of age are exempted from both the pre and post arrival RT-PCR testing. However, if symptoms arise, they need to contact a government facility and undertake the treatment as per standard protocols.
No. there is no need to upload the 8th day RT-PCR test report.
To see the list of countries please click here
No. As per the current guidelines,no countries are listed under At-Risk or Not-At-Risk countries
There is no requirement of quarantine for passengers arriving from international destinations.
All travellers are required to self-monitor their health for next 14 days of arrival.
Passengers can update Certificate of completing full primary vaccination schedule of COVID-19 vaccination.
As per the guideline issued on 10th February'22 by Ministry of Health and Family Welfare, either RTPCR negative certificate within 72 hrs of journey or vaccination certificate from mutually accepted countries( list finalised by MEA and attached to the guidelines) would suffice.
Passengers arriving from International destination are required to submit:
a. Self Declaration Form on the Air Suvidha portal
b. Self attest either negative RT-PCR test report or Covid -19 vaccination certificate of having completed the primary vaccination schedule.
The same has to be produced at the Indian Airport on Arrival on request.
Note: Passengers are advised to verify the latest guidelines with the concerned Airline or APHO
There are no state specific guidelines that needs to be followed, however you may also get a confirmation from the Airline you are travelling with.
Note: Passengers are advised to verify the latest guidelines with the concerned Airline or APHO
Please confirm that the correct Bagg Trax number is registered with your mobile number.
Edit the Bagg Trax number in case it is wrongly entered.
If this does not solve the issue please contact our customer care at - +91-124-4797300 or +91-124-6838410 where the team shall support you to resolve the issue.
Please check whether your device has access to internet connection.
Alternatively you can click on URL: https://bag.hoi.in
Use Camera with QR code scanner feature enabled or use QR Scanner app or Paytm Scanner for scanning QR.
Please wait for the transaction to show as "successful/ processed" on HOI.
If amount is deducted but no recharge update is displaying on HOI then please share screenshot to [email protected] or you can mail it to [email protected] with following details:/p>
On rightful verification the recharge shall be processed.
Please confirm that the correct number is registered with your mobile number.
Check the physical bag tag for Bagg Trax number and enter correctly.
If on registering it shows the error that "Bagtag already registered" then kindly check whether you or your family may have registered the bag tag with another mobile number.
If not, then please contact our customer care at - +91-124-4797300 or +91-124-6838410 with details like Bagg Trax number and registered mobile number.
Yes. the application allows you to add up to 10 unique bag tags to your registered mobile number.
No, currently you cannot transfer your Bagg Trax to another registered mobile number.
Yes your spouse and family can use the bag tag while traveling but the update notifications for bag status shall appear only on the registered mobile number for the bag tags in usage.
Apologies, we do not refund the amount once the bag tag status service is activated and the bag tags have been used at least once.
Below are the details of the flights operating from Terminal -1
| Terminal | IndiGo | SpiceJet |
|---|---|---|
| T-3 | 5000-5999 |
8000-8999 |
|
T-2 |
2000-2999 |
|
|
T-1 |
All other flights |
All other flights |
For passenger convenience various arrangements have been made at Terminal -1. Details are mentioned below:
For the Entry into the Airport -
6 self-check-in kiosks are available at the Departure Forecourt for passengers to do Web check-in and 10 self-check-in kiosks are available at check-in hall.
At the Check-in -
To avoid close contact and crowding at the counters, passengers are encouraged to use the e-boarding scanners for entry to Security and frisking entry points.
At the Security check -
Alignment of queues to ensure social distance among CISF personnel and passengers
Deployment of queue managers, floor markings and allocation of alternate seats, installation of automatic hand sanitiser at various places
Tray disinfection SOP for passengers’ safety will be maintained
Auto dispensing sanitizer machines have been installed for passengers to use after security checks
Contactless Retail and F&B Options
After security checks, passengers will move to SHA, where they can access food carts and retail shops. Social distance markings have been put in shops, lifts, seats etc.
Strict & stringent SOP would be maintained for Food and Beverage (F&B) shops and retail shops to ensure safety and hygiene.
At the Boarding Gate -
Passengers are requested not to use seats with yellow band to ensure social distance
Queue managers deployed at boarding gates will continuously monitor precautionary measures
DIAL will encourage all passengers to wear masks and maintain social distance at all times, to ensure their safety and well-being
Safety of our passengers and our team at Terminals is of paramount importance to us. There are multiple procedures adopted to ensure a seamless & safe travel experience for our passengers . Some of the actions taken towards this is mentioned below:
Sanitization of High Contact Surfaces -
Deep cleaning of the vast Terminal 1 is being carried out 24*7. A team of housekeeping personnel has been deployed to ensure a clean and sanitized terminal for passengers round the clock. The staff will be thermally screened and checked for symptoms before they get to their duties.
Regular sanitization of high contact surfaces, such as desks, chairs, elevators, railings, CUSS, trolleys, handles, trays, baggage belts, etc. inside the terminals would be carried out. Apart from these, washrooms will be closed after every hour to sanitize all its surfaces.
Apart from these, DIAL will also have facilities to isolate suspected COVID-19 passengers at the airport following a government direction
At Delhi Airport, we provide a complimentary shuttle bus service between terminals at every 20 minutes. Shuttle service runs between T1, T2 and T3. To ensure a seamless transfer to the passengers, signages are placed right after the baggage checkpoints to guide passengers to reach at the Transfer Counter.
Location of Inter-Terminal Transfer Counter is mentioned below:
Terminal - 3 - Arrival forecourt area (Near Pillar No.10 at T-3 and).
Terminal - 2 - Arrivals - Near VIP Parking
Terminal - 1 – Arrivals outside forecourt, at Bus Lane
This complementary shuttle service is available for transfer passengers. To avail the service, passengers have to provide transfer documents (Boarding pass, travel ticket) to the officials in charge at the Inter-Terminal Transfer Counters, for your onward journey. The officials will then provide a coupon for the complimentary shuttle bus. This coupon will be checked by the bus staff at the time of boarding or anytime during the travel.
Passengers who wants to avail the service but do not have a connecting flight / valid documents, will have to pay the charges, direct to bus conductor.
With Effect from 24th February 2022 few domestic flights of Spicejet and Indigo Airlines will arrive at the new arrival building, Terminal 1A.Please contact your Airline for more information.
Current arrival pattern is as shown below:
| Terminal | Indigo | SpiceJet |
|---|---|---|
| Terminal - 3 | 5000 - 5999 |
8000 - 8999 |
|
Terminal - 2 |
2000 - 2999 |
|
|
Terminal - 1 |
All other flights |
All other flights |
Maximum time taken is 20 minutes (from the farthest stand from the terminal)
No, all departing flights will be operating as per the schedule from T1 Departure terminal.
Airport shuttle is available for passengers for inter-terminal transfers.
Inter terminal transfer shuttle bus runs between the 3 terminals of IGI Airport via T1 Departures at a frequency of 20 minutes. The frequency is reduced to 15 minutes during peak hours. It’s a free services for bonafide passengers
No. The shuttle services available at T1 New arrival part – A for transfer passengers to Departure terminal is free of charge.
Yes. An exclusive Shuttle/Car service is available for PRM transfer from T1 Arrival part
– A to Departure Hall.
F&B Kiosks are available in Terminal Hall and outside in the forecourt.
Exclusive Parking pick up bays have been provisioned for B/Y and Radio taxies separately.Following Taxi options are available –
- Black and Yellow
- Ola
- Uber
- Meru
- Carz-on-Rent (Premium car hire service)
There is a provision of around 90 parking for private cars.
One parking bay has been provisioned each for DTC, Airport shuttle and Metro shuttle
- City Bus plies between the T3, T2, T1 and Anand Vihar ISBT
- Metro Feeder Bus to Aerocity
- Inter Terminal Transfer shuttle bus runs between all 3 terminals of IGI Airport via T1 Departures at a frequency of 20 minutes.
Yes. Magenta line station of Delhi Metro is at walkable distance.
Yes. Washroom facility is available for visitors in the Forecourt.
All the social distancing norms are strictly followed at the terminal as per the notified Regulatory guidelines.
Please contact the concerned airlines for more information.
With Effect from 24th February 2022 few domestic flights of Spicejet and Indigo Airlines will arrive at the new arrival building, Terminal 1A.Please contact your Airline for more information.
At Delhi Airport, we provide a complimentary shuttle bus service between terminals at every 20 minutes. Shuttle service runs between T1, T2 and T3. To ensure a seamless transfer to the passengers, signages are placed right after the baggage checkpoints to guide passengers to reach at the Transfer Counter.
Location of Inter-Terminal Transfer Counter is mentioned below:
Terminal - 3 - Arrival forecourt area (Near Pillar No.10 at T-3 and).
Terminal - 2 - Arrivals - Near VIP Parking
Terminal - 1 - under the flyover near Ceremonial Lounge
This complementary shuttle service is available for transfer passengers. To avail the service, passengers have to provide transfer documents (Boarding pass, travel ticket) to the officials in charge at the Inter-Terminal Transfer Counters, for your onward journey. The officials will then provide a coupon for the complimentary shuttle bus. This coupon will be checked by the bus staff at the time of boarding or anytime during the travel.
Passengers who wants to avail the service but do not have a connecting flight / valid documents, will have to pay the charges, direct to bus conductor.
Vehicles coming to Lane 3 to pick up passengers will move to MLCP. The shifting of private and commercial vehicles to MLCP is to decongest lane -3 and to provide customer a good experience and convenience. MLCP has Air-conditioned waiting lounge ,F&B outlet ,Sleeping pod ,Baby care room and washroom room facility . Private vehicles are given a stay time of first 25 minutes free.
For more details Click here
The decision to shift cars from Lane 3 of Terminal 3 forecourt to the Multi-Level Car Parking (MLCP) has been taken to enhance the passenger experience.
DIAL has put up adequate directional and awareness signages across the terminal building (T3) and approach roads about the new traffic movement initiative.
The commercial vehicles will be charged as per applicable parking Tariff
MLCP has facilities of F&B outlets , ATM, washrooms, Baby care room, Waiting lounge etc. MLCP provides a safe and controlled parking/ pick-up experience to passengers.
Private vehicles coming to pick up passengers from T3 Arrival can park their vehicle at Multi Level Car Parking (MLCP) opposite to Terminal-3. Parking for private vehicle is at MLCP, Level-1 ,Level 2 & Level 4 and it has a stay time of first 25 minutes free.
Car parking space for private vehicle is opposite to Terminal-3 and it is walking distance. Any passenger who has arrived at Terminal -3 by Domestic/ International flight can go to the Car Parking (MLCP ) at Level- 1, ,Level 2 & Level 4 to board their vehicle as adequate signages and support staff has been deployed to assist passengers
After exiting the Terminal , passenger can follow directional signages and can ask deployed staff for assistance Parking for private vehicle is at Level-1, Level 2 & Level 4 at MLCP.
We have dedicated pickup points for the convenience of customers. Please refer to below table:
| Level 2 | International Passengers |
| Level 1 | Domestic Passengers |
| Level 0 | Ola & Uber |
Passengers with reduced mobility (PRM) can avail wheelchair facility given by airlines we had dedicated PRM bays at 1st and 2nd floor
Complimentary Buggy service is provided from pillar no. 15 in front of gate no -5 at international arrivals for
Senior citizens
Expectant mother
Child in arm
Passengers arriving by Domestic flight can exit the Terminal and directly go across the road to the Car parking at Level-1 ,Level 2 & Level 4.
Delhi Airport has taken adequate precautionary measures for the safety of its staff and passengers. The measures, meant to prevent further spread of the COVID-19 virus, include:
Marked areas outside and inside terminals.
Thermal screening of all passengers.
Provision of hand Sanitiser.
Pre-planned seating arrangements in all areas.
Sanitization is being done at regular intervals at the terminal buildings & high contact surfaces. Also, ensuring strict compliance of social distancing norms by the passengers and staff to minimize human contact. Face masks, gloves & Hand Sanitiser are available at the Airport Pharmacy. Medical waste is disposed appropriately.
Doctors on duty 24x7 to cater to passenger requirement.
Delhi Airport has taken the required precautionary measures for the safety of its staff and passengers.
We have adopted effective & efficient sanitization processes and there are trained house keeping staff who are respfonsible to maintain the accepted level by frequently cleaning & sanitizing their allocated areas. The scheduled sanitization activity at the baggage reclaim, all other areas inside the terminal buildings including high contact surfaces are monitored by a dedicated team to ensure strict Adherence to the procedures.
Markings near the baggage belt has been done to ensure social distancing. This helps to ensure strict compliance of social distancing norms by the passengers and staff to minimize human contact.
We have also deployed a number of UV technology based machines and disinfection tunnels that will help disinfect various touchpoints of the passengers.
It is not advised for children below 10 years to travel as they fall in the high-risk group. If it is an emergency then parents need to consult their paediatrician for clearance to fly and for the measures to be taken. We request you to get in touch with the airline concerned before booking flight ticket for passenger below 10 years.
To distribute passenger load in the departure forecourt, DIAL has moved from current all gates all airlines to allocation of designated gates to airlines to enter into the terminal building. All passengers will need to download the Aarogya Setu App on their phones, prior to reaching the airport / at the forecourt itself. Provisions has been made for thermal scanning of passengers as per Government guidelines
Any Person who is tested positive for COVID -19 or any person staying in a containment zone should not travel. If a passenger who is not permitted to fly, undertake an air journey he/she shall be liable for penal action.
Passengers are required to provide declaration for below mentioned points - Passenger Declaration:
I am/ We are not residing in any containment zone.
I am/ We are not suffering from any fever/cough/any respiratory distress.
I am/ We are not under quarantine.
If I/we develop any of the above mentioned symptoms I shall contact the concerned health authorities, immediately.
I/we have not tested COVID-19 positive
I am/ We are eligible to travel as per the extant norms.
I shall make my mobile number/contact details available to the Airlines whenever required by them.
I understand that if I undertake the air journey without meeting the eligibility criteria, I would be liable to penal action.
I/We undertake to adhere to the Health Protocol prescribed by the Destination State/Union Territories
All passenger baggage will be passed through UV disinfection tunnels at both point of departure and arrival.
The food and beverage outlets are open at Terminal-3.
Washroom hygiene has always been a high-priority at Delhi Airport. Washrooms are cleaned and sanitised round the clock.
Delhi Airport has taken the adequate precautionary measures for the safety of its staff and passengers. The measures, meant to prevent further spread of the COVID-19 virus, include:
Marked areas outside and inside terminals
Thermal screening of all passengers
Provision of hand sanitisers
Pre-planned seating arrangements in all areas
Sanitization is being done at regular intervals at the terminal buildings & high contact surfaces. Also, ensuring strict compliance of social distancing norms by the passengers and staff to minimize human contact. Face masks,gloves & Hand sanitisers are available at the Airport Pharmacy.Medical waste is disposed appropriately.
Passengers would be encouraged to download HOI app, a dedicated AI-enabled app , for contact-less commerce. It can also be used for contact-less food ordering.
HOI, a cognitive and intuitive travel app, will help the travelers in navigating the airport seamlessly. Contact-less food ordering and payment service is one of the unique features of HOI app.
Passengers can avail this facility by simply downloading the app on their Android or iOS device, sign-up and add their upcoming flight’s travel details.
Passengers can use self-ordering kiosk at the food court to avoid queuing. They can also avail of Delhi Airport’s unique food delivery service “Food Genie”. Digital payment and digital menu would be encouraged to minimize contact.
Apart from contact-less food ordering feature, this app has several valuable features for both the airports’ passengers, such as real time flight status alerts, boarding gate and belt information, airport facility information, time to gate and waiting estimates, weather at destination amongst others.
Seating arrangement with marking of chairs for non-usage have been made to ensure social distancing. Queue managers would be deployed for boarding & bussing gates.
Social distance marking have been put up at aerobridges, piers, lifts, travellators, etc. Also, provision of hand sanitizers at the exit of passenger bridges /bus gate arrival area have been made.
All departure baggage would be disinfected at Ultraviolet (UV) light disinfection tunnel, developed by DIAL. Similar SOP is being developed for arriving international baggage.
Social distance markings have been put up around baggage belts and additional seating arrangement have been made in this area for waiting passengers.
Social distance markings have been put at all transport waiting areas and SOP is being worked with cab providers for disinfection of cabs before use at airport. Similar SOP for metro & other modes of transport would be initiated.
Visitors entry into the terminal will remain temporarily suspended.
To encourage compliance of social distancing norms at the airport, DIAL has deployed additional queue managers at kerb side (city side), check-in halls, security check areas and boarding gates, with social distancing markers/reminders.
DIAL will encourage all passengers to wear masks and maintain social distancing at all times, to ensure their own safety and well-being.
In the interest of safety, visitors are discouraged from coming to the airport.
Please contact: Ministry of Health & Family Welfare’s 24X7 helpline +91-11-23978046 or write to email: [email protected]
We have bio bins to dispose off the masks and PPE kits placed inside the airport.
Kindly contact the airline you have flown and register a complaint with them. It is the airlines responsibility to assist in such a matter.
Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.
Flight Information Display System (FIDS) is displayed on the homepage of our website, which provides the latest updates regarding the arrival and departure of all scheduled flights. Flight information can also be obtained by contacting the airline directly. However, if you wish, you may contact our call center on +91-124-4797300. Call center service is available 24 hours 7 days in a week.
Self driven cars can be parked at the Multi Level Car Park located across from Terminal 3 and the Surface Car Park located across from Terminal 1. Please click http://www.newdelhiairport.in/parking to check all details pertaining to parking at the airport.
Indira Gandhi International Airport is very well connected with the City and National Capital Region (NCR). Passenger can reach airport through Taxi, City Bus and Metro Rail.Please check the link below: http://www.newdelhiairport.in/to-and-from-airport
You may register a complaint regarding the defective/damaged good purchase against the shop from where you made your purchase.You may also lodge a complaint by sending a detailed mail to [email protected].
All shops at the airport accept MasterCard, Visa and American Express.
Please click the link https://careers.gmrgroup.in/ to find out the jobs available with Delhi International Airport Ltd.
Yes and can use below currency also to buy the goods from Duty Free shops
USD
Euros
INR
Sterling pound
Yes, but according to the guidelines of the countries.
It depends on the specific requirement of the countries you are travelling to. For more details, you may refer to the Customs travel guide by clicking on the link below https://www.newdelhiairport.in/media/1465/guide_for_travellers_v5-customs-document.pdf
Please click the https://www.newdelhiairport.in/media/1465/guide_for_travellers_v5-customs-document.pdf to find customs related information
At Delhi Airport, we provide a complimentary shuttle bus service between terminals at every 20 minutes. Shuttle service runs between T1, T2 and T3. To ensure a seamless transfer to the passengers, signages are placed right after the baggage checkpoints to guide passengers to reach at the Transfer Counter.
Location of Inter-Terminal Transfer Counter is mentioned below:
Terminal - 3 - Arrival forecourt area (Near Pillar No.10 at T-3 and).
Terminal - 2 - Arrivals - Near VIP Parking
Terminal - 1 - under the flyover near Ceremonial Lounge
This complementary shuttle service is available for transfer passengers. To avail the service, passengers have to provide transfer documents (Boarding pass, travel ticket) to the officials in charge at the Inter-Terminal Transfer Counters, for your onward journey. The officials will then provide a coupon for the complimentary shuttle bus. This coupon will be checked by the bus staff at the time of boarding or anytime during the travel.
Passengers who wants to avail the service but do not have a connecting flight / valid documents, will have to pay the charges, direct to bus conductor.
Fog can be considered as a low-lying cloud of water droplets or ice crystals suspended in the air above ground level which causes obstruction to visibility. It is a common phenomenon during the winter season in Delhi mid-December to February and impact airport operations to a great extent.
Delhi IGI Airport has state-of-art CAT IIIB Instrument landing systems equipped on Runways 11, 29 and 28. These systems are the most advanced of its class and provide the guidance required for pilots to land an aircraft in low visibility conditions. While the equipment are available at airport, it also requires aircraft to be equipped on board and pilot to be trained to utilize these systems, ie; be CAT IIIB compliant. Most modern aircraft are CAT IIIB compliant and Airlines are required to roster CATIIIB qualified pilots during fog.
Although aircraft and airport technology is continually evolving, operations during fog is limited to an extent. There is a minimum visibility required for pilots to safely land an aircraft in dense fog. Aircraft can land in up to 50 m RVR (Runway Visual Range) and normally take off if RVR is above 125 m. Take off can also take place if RVR is above 75 m if aircraft is equipped with approved lateral guidance system.
Occasionally, the RVR at runway drops below 125m, which normally is minima for most of the aircrafts to depart but is above 50m, (minimum to land). Thus aircrafts wait for take off until there is improvement to the required level of RVR. However arriving aircrafts can land up to visibilities of 50m with the help of CAT IIIB ILS systems at IGI Airport.
The Meteorological department of the Govt. of India issues advance cues about the probability of fog However accuracy of advance notification of fog has been challenge worldwide.
Airline schedules are dependent on aircrafts arriving and departing on time. Any disruption to this close knit operation will result in cascading effect to the entire network, flyers missing connecting flights, havoc to ground resource planning (stands and airfield) and stress to personnel trying to get flyers moving. This leads to Airports being overcrowded, customer service challenges and overall stress on the infrastructure.
One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Also weather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.
In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.
Fog trends are dynamic. Flight operations are to a large extent determined by this trend. Aircrafts often wait their time out either hovering above or on ground to land or take off as and when an opportunity arises. Since the intensity and lifting time are difficult to predict, all stakeholders are asked to be ready to utilize favorable conditions when they occur.
You could try the various Food and Beverage and retail options available at the terminals. There are rest and shower facilities also available at the international terminal. Airlines delegate personnel to address your queries and concerns. Also our professional Terminal team would be happy to reach out to help you.
All Airlines provide options to their passengers on what they can do if their flight is cancelled as per Individual airline policies varying from rebooking, refunding or providing alternate modes of transport. Passengers can avail these solutions as considered best.
Indira Gandhi International Airport has the following terminals:
Terminal 1
Terminal 1 A
Terminal 2
Terminal 3
Cargo Terminal & General Aviation Terminal
Passengers are requested to reach the airport 3 hours prior to their departure for domestic flights and 4 hours prior for their international flights.
To contact the Airline, you may write to them directly. A list of a few Airlines and their Email ids are mentioned below.
| Airline | Email Address |
|---|---|
| IndiGo Airlines | [email protected] |
| Air India | [email protected] |
| Air Asia India | [email protected] |
| Go First | [email protected] |
| SpiceJet | [email protected] |
| Vistara | [email protected] |
An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information.
For the privacy of mothers who wish to nurse their infants, a well-equipped Child Care Lounge with toys, baby cot is available at all terminals.
The airport is Wi-Fi enabled. An operational domestic or international phone number is required for the access.
The Holiday Inn Express New Delhi Airport Transit Hotel is conveniently located within the airport's sleek new Terminal3. Click here for booking https://www.newdelhiairport.in/airport-hotel Other airport has a self-contained aero city located two kms away from the terminals. A selection of accommodation is provided. Please book directly with the hotels.
Delhi Airport is well equipped to provide services to passengers/patrons with reduced mobility and special needs, click to know more https://www.newdelhiairport.in/airport-guides/special-assistance-prm
In most cases it is safe for women, with a normal pregnancy, to travel by air. However, it is best to check with your doctor before you plan your travel.
Passengers holding a valid ticket to travel within the next 24 hours can access the visitors lounge at T3 through Gate 1 and Gate 8. Please note that visitor entry to terminals and lounges may be restricted without prior notice due to security or operational reasons.
Foreign Exchange counters and ATMs are available at all terminals of Indira Gandhi International Airport.
You are required to carry a doctor's prescription for medicines that are to be carried on board. Passengers are advised to get in touch with their respective airlines regarding the same.
All the unclaimed property found in the terminals & its vicinity are deposited in the Office of Airport Manager of respective terminal. Within 24 hours, lost property is deposited in Materials Management Department of the airport. The claimant should carry a photo-copy of their boarding card/ticket & an original government issued identification card to collect the property from the airport. You may address your concern on lost items to [email protected]
Inter terminal transfer coaches are provided which connect passengers between Terminal 3 and Terminal 1D . A Inter Terminal Transfer Helpdesk is located outside the arrival terminals for assistance.
Please log on to http://www.newdelhiairport.in/contactus and share your feedback/ suggestions.
Yes, vehicles are permitted only for active loading and unloading of passengers. Vehicles left unattended at the curb will be towed and fined.
In an effort to keep the environment clean, all terminals at Indira Gandhi International Airport provide dedicated smoking lounges. These lounges are located inside the terminals, after security screening. Smoking in any other area is prohibited.
In the event of a medical emergency, well trained doctors and paramedics are available from the emergency treatment centre run by Medanta Hospital, the Medicity. These doctors and paramedics are available round the clock.
The Medanta Medical Centres are equipped with emergency treatment centre for passengers & visitors alike. Ambulances are provided to cater to any severe medical emergency. Medanta Medical facility is available at T-1, T-2 and T-3. Fortis Medical Facility is also available at T-3.
The Left Luggage Facility is available in T3 and is located in the Multi Car Parking Facility, across from the terminal.
Kindly contact the airline you have flown and register a complaint with them. It is the airlines responsibility to assist in such a matter.
Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.
Flight Information Display System (FIDS) is displayed on the homepage of our website, which provides the latest updates regarding the arrival and departure of all scheduled flights. Flight information can also be obtained by contacting the airline directly. However, if you wish, you may contact our call center on +91-124-4797300. Call center service is available 24 hours 7 days in a week.
Self driven cars can be parked at the Multi Level Car Park located across from Terminal 3 and the Surface Car Park located across from Terminal 1. Please click http://www.newdelhiairport.in/parking to check all details pertaining to parking at the airport.
Indira Gandhi International Airport is very well connected with the City and National Capital Region (NCR). Passenger can reach airport through Taxi, City Bus and Metro Rail.Please check the link below: http://www.newdelhiairport.in/to-and-from-airport
You may register a complaint regarding the defective/damaged good purchase against the shop from where you made your purchase.You may also lodge a complaint by sending a detailed mail to [email protected]
All shops at the airport accept MasterCard, Visa and American Express.
Please click the link https://careers.gmrgroup.in/ to find out the jobs available with Delhi International Airport Ltd.
Yes and can use below currency also to buy the goods from Duty Free shops
USD
Euros
INR
Sterling pound
Yes, but according to the guidelines of the countries.
Its depends on the specific requirements of the countries you are travelling.
Please click the https://www.newdelhiairport.in/media/1465/guide_for_travellers_v5-customs-document.pdf to find customs related information
All domestic passengers flying from Terminal 3 by any airline can download the Digi Yatra app and register themselves for a seamless travel experience at the airport.
Digi Yatra (DY) is an initiative of MoCA & DigiYatra Foundation that provides a Biometric Enabled Seamless Travel experience (BEST) based on Facial Recognition Technology. It aims to provide paperless and seamless travel experience to the passengers. Passengers will be automatically processed based on facial recognition system at key check points like; Airport Entry & Security Check.
The beta version of the DigiYatra app by the DigiYatra Foundation is presently available on Google PlayStore (for Andriod platform). The same app will be available in App Store (for IOS platform) soon.
With this technology, passengers' entry to the Airport and pre Security Check area would be automatically processed based on the facial recognition system. The process would be significantly faster and more seamless as each passenger would need less than 3 seconds at every touchpoint. “Their face will be their boarding pass” which will act as their documents, like ID proof etc. This technology is integrated with the Airlines Departure control System hence, only authenticated passengers will be able to enter the terminal.
The entire process is non-intrusive and automatic leading to optimization of staff for stakeholders like CISF, Airlines and others.
Passengers have to download Digi Yatra Application (DY app) from the play store or IOS and follow the below steps:
After the passenger arrives at the Entry E-gate, he can scan his Bar-Coded Boarding Passes and look into the Facial Recognition System (FRS) camera installed on E-Gate. The system will validate the Passenger’s ID and travel document & E-gate will open to allow the passenger into the Airport.
After the passenger arrives at the Entry E-gate, he will have to look into the FRS (Facial recognition system) camera installed on E-Gate. The system will validate passenger’s ID and travel document. Post validation, E-gate will open to allow passengers to Security Check. The passenger will have to follow the normal procedure to clear the Security and Boarding the aircraft.
