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Special Assistance for Passengers with Reduced Mobility (PRM) / Divyang

Delhi Airport is equipped to provide services to passengers/patrons with reduced mobility and special needs.

Passengers that require mobility assistance may follow the below guidelines:

Contact the airline carrier in advance before leaving home about the need for mobile assistance.
If information was not given beforehand, nothing to worry about, assistance can also be requested at the airline counters in the Visitor's Lobby.
On reaching the Terminal, use the reserved vehicular lanes to drive your vehicle through. The location of such lanes is given below.
Park your vehicle at one of the many reserved drop-off points upon entering the lane. Locations of said points are given below.
To call for assistance, PRM/special assistance phones are available at multiple locations near you. The location of the assistance phones is listed below.

Lane

Inner lane nearest to terminal.

Drop off points

Gate 8

PRM phones

Gate 8, mounted on pillar.

Lane

Inner lane nearest to terminal

Drop off points

Gate 1 & 3

PRM phones

All gates, mounted on pillars.

Lane

Inner/Premium Lane nearest to terminal building for UDID / Divyang ID

All other PRM to use general lanes.

Drop off points

Please use Gate 3 for UDID / Divyang holders.

Priority entry into terminal building via Gate 3.

PRM phones

At all lanes

Besides the complimentary service provided by the airlines, the Delhi Airport also offers Airport Kruz. Airport Kruz is a motorized wheelchair available on a chargeable basis to passengers traveling from Terminal 3 at the airport.

Other additional facilities to ensure a comfortable experience for Passengers with Reduced Mobility are:

Signage has been provided to ensure your smooth passage through your Delhi Airport
All information desks are PRM friendly
Lifts are equipped with Braille coded keys to guide passengers to the right levels
All travellators & escalators have verbal safety instructions
Special PRM friendly washrooms with call buttons for assistance
Exclusive check in counters on each island
Reserved seating areas at various locations
Buggy services are available at pier junctions on request to take you to your boarding gate
Exclusive channel for PRM for security screening and immigration clearance
Staff at Delhi Airport are trained to make your travel experience easy and will be available to assist you on request at any of the information desks across the terminal building.